Frequently Asked Questions

Frequently Asked Questions

GET TO KNOW FRONT DOOR FASHION

What is Front Door Fashion?
Front Door Fashion is the personal styling service you’ve been promised time and time again, but never actually experienced. Instead of receiving random pieces of clothing, you’ll get 3-5 completely styled looks.

What services do you offer?
You can experience our fashion styling service via two routes: either by ordering a Style Box or coming in for a Style Appointment. Style Boxes are available nationwide, and ship to (and from) you free of charge. In-person Style Appointments are limited to those who are able to visit our headquarters in Dallas, TX.

Are there any fees?
We’re not into fees—no styling fees, no membership fees, no box order shipping fees. We provide a highly personalized, easily accessible service for women to purchase the outfits they need. You’ll pay exactly what you’d pay at the mall except you’re getting everything you want without any hassle. We do charge a $100 deposit (not a fee) when requesting a box which goes toward your purchase or is refunded if you keep less than $100.

How do I request a box?
It’s a piece of cake. Just sign up, fill out our style profile, and request your Style Box. Your stylist may be in contact to ask any additional questions she has about the information you’ve provided. Then sit back and relax; your box full of outfits (including style instruction for each outfit) will arrive in about two weeks from your request date. You’ll have five business days to try everything on, decide what you want to keep, and send the rest back. All you’ll pay for are the clothes and accessories you love—no styling fees or shipping costs!

What is the average cost of a box?
Each box is uniquely styled to fit the customer’s needs, and since you only pay for what you keep, the amount you spend is entirely up to you. We style four to six complete outfits per box with prices starting around $100 for each clothing item (jewelry and accessories start at $25), and our inventory is on par with finer department stores. Additionally, each outfit includes notes from your stylist detailing how to wear each outfit and also how to mix and match pieces to create even more looks. 

How long can I keep my box before sending back the returns?
You’ll have five business days to try everything on and decide what to keep! If the box is kept longer, you will be charged a $50 inconvenience charge. Should something come up though, we’re here to help. If there’s an issue with your return time, feel free to reach out to us at knock@frontdoorfashion.com.

Is this a monthly subscription service?
Nope! You’ll only get a box as often as you request one, which means no surprise packages in the mail (or worse, surprise credit card charges).

I'm not being charged for the entire box, right?
That’s correct! Unless you choose to keep everything in your box, you’ll only pay for the items you keep, not the ones you send back. Loved your whole box? Keep everything and we’ll give you a 10% discount. Since we send out a box full of merchandise, we require a $100 deposit on all Style Box orders which will be applied to your purchase or refunded should you decide to keep less than $100 worth of merchandise from your box.

What if I received a damaged item?
Before sending out a box, our stylists carefully inspect every item. If you happen to receive a damaged item, please let your stylist know right away. Should any merchandise be damaged upon return to us, there will be a charge equivalent to 15% of the item’s retail value.

How do I request a Style Appointment?
In the Dallas-Fort Worth area? You’re in luck! Skip the box and request a Style Appointment by selecting the Style Appointment option after filling out your Style Profile. Walk through the door, and you’ll find yourself in dressing room heaven—a lounge filled with fully styled outfits and a stylist there to give you one-on-one attention and provide her expertise to show you how to look perfectly pulled together. In a Style Appointment, you can accomplish a full day’s worth of shopping or more in just an hour or two at our studio. And again, only pay for the clothes you decide to keep. 

Please note: Should you need to reschedule or cancel your appointment, please do so at least 24 hours in advance. All cancellations or rescheduled appointments within 24 hours will result in a $50 inconvenience charge.                                                                                                                    

What can I expect during a Style Appointment?

After you’ve requested a Style Appointment, you’ll receive a confirmation email with detailed instructions. Then, your stylist will contact you to ask a few questions about what you are looking for, as well as schedule your appointment. When you arrive at our Dallas studio for your Style Appointment, you’ll find yourself walking into dressing room heaven—a lounge filled with fully styled outfits and your stylist there to give you one-on-one attention and style advice. In a Style Appointment, you can accomplish a full day’s worth of shopping or more in just an hour at our studio. All cancellations or rescheduled appointments must be done at least 24 hours in advance. All cancellations or rescheduled appointments within 24 hours will result in a $50 inconvenience charge.

Why choose Front Door Fashion as your personal styling service?
Our customers love us because we offer a way to enjoy a revolutionary way of shopping — by delivering fully styled, customized looks straight to you. This isn’t about randomly picking up a few pieces here and there—it’s about investing in a wardrobe that speaks perfectly to your style, and that you’ll be able to wear time and time again.

We’ve also heard this time and time again from our customers: There are plenty of styling services out there, but Front Door Fashion actually sends complete outfits and provides you with the knowledge on how to wear them. When you take the time to fill out the Style Profile and talk to your stylist directly, you will get a box of clothes that you’d actually wear, not random pieces. At Front Door Fashion, we’re bridging the gap. You’ll receive clothes and accessories from brands you know and trust already styled into cohesive looks. No more guesswork, no more headaches, and best of all, no more buyer’s remorse! It’s like your Outfit Inspiration Pinterest Page showing up on your doorstep!

For local customers who opt for the Style Appointment, you can accomplish a full day’s worth of shopping or more in just an hour or two at our studio.

Who uses Front Door Fashion?
We really do have all types of customers! From the stay-at-home mom who wants outfits to run errands, to the corporate executive who needs business attire, Front Door Fashion has you covered. Some customers find value in having our stylists put together the full outfits, while others may be completely comfortable styling themselves but just don’t have the time. 

Which brands do you carry?
We carry over 200 top-tier brands, including Trina Turk, BCBG, Citizens of Humanity, Kendra Scott, Michael Stars, AG Jeans, and way, way more. All of our inventory is kept on-site in our studio in Dallas, TX, which allows our stylists to (literally) hand-select every single item for you. For a full list of the brands we carry, click here.

Who are your fashion stylists?
When you work with Front Door Fashion, you’re working with professional fashion stylists—not retail representatives or automated computer responses. Our personal stylists assemble specific looks for each and every customer; there are no style algorithms here, just real people doing a real job.

What sizes do you carry?
We currently carry contemporary sizes ranging from 0 to 12 and XS to L. We do hope to add additional sizing in the future as we grow.

Do you have a referral or rewards program?
Yes! Front Door Fashion’s Perks Program is designed to reward our customers with even more extras as a way to say thank you for ordering and referring friends. In addition to free shipping and no styling fees, earn Perk Points with every purchase that go toward $20 Perk Credits and even more exclusive offers. For more information and to learn how to refer your friends, click here.

SHIPPING INFORMATION

What is the shipping cost?
$0. If your box is not returned within the five business day try-on period, or the box is undeliverable to the address you provide, an inconvenience charge of $50 may apply.

What happens if I miss the five business day return window?
We’ll send reminder emails to help you remember to return your box on time. If your box is returned after the five business day period, there may be a $50 inconvenience charge. But life happens, and we understand. Email us at knock@frontdoorfashion.com and we’ll do everything we can to help out.

Do I need to sign for my style box?
Yes! Your package will require a signature upon delivery, so please make sure you’re there to sign for it. If you’re not home during the day, we suggest having it delivered to the office or a friendly neighbor instead. We ship exclusively with UPS and will provide tracking information as soon as your box departs.

What happens if I need to exchange or return an item?
We’re happy to ship an exchanged item from any box order to you for free. However, you’ll be responsible for any shipping costs for items returned again after the initial exchange.

Where do you ship?
We ship anywhere in the continental United States.

After placing my order, how quickly will my box arrive?
Your box should arrive within two weeks from your request date. After completing our style profile and requesting a box, one of our expert stylists will be in touch to ask a few more details – be sure to respond as promptly as possible to ensure your box ships on time. We will do our best to alert you should we experience an influx of orders that would effect your box being shipped on time. Let us know if you need your box by a certain date, and we are usually able to accommodate!

RETURNS & EXCHANGES

What is your return policy for box orders?
Kept something from your box that you changed your mind about later? It happens to the best of us. After you ship your box back, you have 30 days to return for merchandise credit. Please remember to return all items unworn and with tags attached. You’ll also be responsible for the shipping back to us.

What is your return policy for Style Appointments?
Come in within five days of your Style Appointment, and we’ll issue you a full refund for any unworn item. After that, feel free to come in within 30 days of your appointment to return unworn merchandise for credit.

How does your exchange policy work?
For box orders, please make sure to fill out the exchange slip included in your package. We’ll do our best to find the item according to your specifications (say, a size change or a color swap). If it’s in stock, we’ll add the exchange to your order and ship it to you free of charge.

Contact Us
2119 Farrington Street, Dallas, TX 75207
Email: knock@frontdoorfashion.com
Phone: 469.351.7144