Frequently Asked Questions

Frequently Asked Questions

GET TO KNOW FRONT DOOR FASHION

What is Front Door Fashion?

Front Door Fashion is the personal styling service you’ve been promised time and time again, but never actually experienced. Instead of receiving random pieces of clothing, you’ll get 3-5 completely styled looks.

What services do you offer?

You can experience our fashion styling service via two routes: either by ordering a Style Box or coming in for a Style Session. Style Boxes are available nationwide, and ship to (and from) you free of charge. In-person Style Sessions are limited to those who are able to visit our headquarters in Dallas, TX.

Are there any fees?

We’re not into fees—no styling fees, no membership fees, no box order shipping fees. We provide a highly personalized, easily accessible service for women to purchase the outfits they need. You’ll pay exactly what you’d pay at a store except you’re getting everything you want without any hassle. There is a $100 refundable deposit (not a fee) when requesting a box which goes toward your purchase. This deposit is refunded if you keep less than $100. If there are shipping issues with your box, inconvenience charges may apply. If you are booking a Style Session, we ask for your credit card information to hold your appointment; however, there is no deposit or charge for booking a Style Session. Just like the box, you will only be charged for any items you purchase.

How do I request a box?

It’s a piece of cake. Just sign up, fill out our style profile, and request your Style Box. Your stylist may be in contact to ask any additional questions she has about the information you’ve provided. Then sit back and relax; your box full of outfits (including style instruction for each outfit) will arrive in about two weeks from your request date. You’ll have five business days to try everything on, decide what you want to keep, and send the rest back. All you’ll pay for are the clothes and accessories you love—no styling fees or shipping costs!

What is the average cost of a box?

Each box is uniquely styled to fit the customer’s needs, and since you only pay for what you keep, the amount you spend is entirely up to you. We style 3-5 complete outfits per box with prices starting around $100 for each clothing item and $25 for each accessory item. Our inventory is on par with finer department stores. Additionally, each outfit includes notes from your stylist detailing how to wear each outfit and also how to mix and match pieces to create even more looks.

How long can I keep my box before sending back the returns?

You’ll have five business days to try everything on and decide what to keep! Should something come up where you need an extension, contact your stylist. If the box is kept longer, you will be charged a $50 Late Charge, but don’t worry—it will be credited toward any purchase you make from your box!

Is this a monthly subscription service?

Nope! You’ll only get a box as often as you request one, which means no surprise packages in the mail (or worse, surprise credit card charges).

I'm not being charged for the entire box, right?

That’s correct! Unless you choose to keep everything in your box, you’ll only pay for the items you keep, not the ones you send back. Loved your whole box? Keep everything and we’ll give you a 10% discount. Since we send out a box full of merchandise, we require a $100 deposit on all Style Box orders which will be applied to your purchase or refunded should you decide to keep less than $100 worth of merchandise from your box.

What if I received a damaged item?

Before sending out a box, we carefully inspect each item. If you happen to receive a damaged item, please let your stylist know right away. Should any merchandise be damaged upon return to us, there will be a charge equivalent to 15% of the item’s retail value.

How do I request a Style Session?

In the Dallas-Fort Worth area? You’re in luck! Skip the box and request a Style Session by selecting the Style Session option after filling out your Style Profile. Select your date and time from the list of available appointments. Don’t see a time that works for you? Select the option to book directly with your stylist, and she will be in touch to confirm a time that works with your schedule. In a rush and need to schedule within 24 hours? Email us at knock@frontdoorfashion.com, and we’ll get you booked.

What if I need to reschedule or cancel my Style Session?

Should you need to reschedule or cancel your Style Session, please do so at least 24 hours in advance. All cancellations or rescheduled Style Sessions within 24 hours of your scheduled time will result in a $50 Cancellation Charge, but don’t worry—it will be credited toward any purchase you make from your rescheduled session.

What can I expect during a Style Session?

After you’ve requested a Style Session, you’ll receive a confirmation email. Your stylist will contact you to confirm your date and time. When you arrive at our Dallas studio for your Style Session, you’ll find yourself walking into dressing room heaven—a lounge filled with fully styled outfits, and your stylist there to give you one-on-one attention and style advice. In a Style Session, you can accomplish a full day’s worth of shopping in just an hour at our studio.

Why choose Front Door Fashion as your personal styling service?

Our customers love us because we offer a revolutionary way of shopping—by delivering fully styled, customized looks straight to you. This isn’t about randomly picking up a few pieces here and there—it’s about investing in a wardrobe that speaks perfectly to your style, and that you’ll be able to wear time and time again.

We’ve heard this repeatedly from our customers: There are plenty of styling services out there, but Front Door Fashion actually sends complete outfits and provides you with the knowledge on how to wear them. When you take the time to fill out the Style Profile and talk to your stylist directly, you will get a box of clothes that you’ll actually wear. At Front Door Fashion, we’re bridging the gap. You’ll receive clothes and accessories from brands you know and trust already styled into cohesive looks. No more guesswork, no more headaches, and best of all, no more buyer’s remorse! It’s like your Outfit Inspiration Pinterest Page showing up on your doorstep!

Local customers are fortunate to have the option for a Style Session, where you can accomplish a full day’s worth of shopping or more in just an hour at our studio.

Who uses Front Door Fashion?

We really do have all types of customers! From the stay-at-home mom who wants outfits to run errands, to the corporate executive who needs business attire, Front Door Fashion has you covered. Some customers find value in having our stylists put together the full outfits, while others may be completely comfortable styling themselves but just don’t have the time.

Which brands do you carry?

We carry over 200 top-tier brands, including Trina Turk, BCBG, Citizens of Humanity, Kendra Scott, Michael Stars, AG Jeans, and way, way more. All of our inventory is kept on-site in our studio in Dallas, TX, which allows our stylists to (literally) hand-select every single item for you. For a full list of the brands we carry, click here.

Who are your fashion stylists?

We’re glad you asked. You can get to know them here, and even select the one you would like to work with! Front Door Fashion stylists are professional stylists—not retail representatives or automated computer responses. Our personal stylists assemble specific looks for each and every customer; there are no style algorithms here. You have the ability to email, text, or call your stylist; they should feel like a trusted friend who helps with your wardrobe!

What sizes do you carry?

We currently carry contemporary sizes ranging from 0 to 12 and XS to L. We do hope to add additional sizing in the future as the company continues to grow.

Do you have a referral or rewards program?

Yes! Front Door Fashion’s Perks Program is designed to reward our customers with even more extras as a way to say thank you for ordering and referring friends. In addition to free shipping and no styling fees, earn Perk Points with every purchase that go toward $20 Perk Credits and even more exclusive offers. For more information and to learn how to refer your friends, click here.

SHIPPING INFORMATION

What is the shipping cost?
Shipping costs both ways are on us! If there are errors with the information you provide causing incurred fees from UPS, inconvenience charges may apply.

What if I need to update the address my box is shipped to?
Updating the shipping address before your box has been shipped is no problem! You can update your shipping address from your Account Dashboard. If the address needs correction after your box has shipped, you will need to contact Customer Support to redirect your box. A $15 Redirect Charge will be applied since UPS charges for this change. This charge is non-refundable, but don’t worry—it will be credited toward any purchase you make from your box.

What if there is a shipping error causing my box to be returned to you?
If a redelivery is attempted, a $50 Reship Charge will be applied. This charge is non-refundable, but don’t worry—it will be credited toward any purchase you make from your box. If you choose not to reship your box, a $50 Undeliverable Charge will be kept from your initial deposit.

What happens if I miss the five business day return window?

We’ll send reminder emails to help you remember to return your box on time. If your box is returned after the five business day period, there may be a $50 Late Charge which will be credited towards any purchase you make from your box. But life happens, and we understand. Email us at knock@frontdoorfashion.com and we’ll do everything we can to help out.

Do inconvenience charges roll over if I don’t keep anything?
No. Inconvenience charges are non-refundable and can only apply to purchases from your current box.

Do I need to sign for my style box?
Yes! Your package will require a signature upon delivery, so please make sure you’re there to sign for it. If you’re not home during the day, we suggest having it delivered to the office or a friendly neighbor instead. We ship exclusively with UPS and will provide tracking information as soon as your box departs. You also have the option to sign up for UPS My Choice before your box ships. UPS My Choice is a free service that allows you to pre-authorize signature required packages in addition to other benefits.

What happens if I need to exchange or return an item?
We’re happy to ship an exchanged item from any box order to you at no additional charge. However, you’ll be responsible for any shipping costs for items returned after the initial exchange.

Where do you ship?
We ship anywhere in the continental United States.

After placing my order, how quickly will my box arrive?
Your box should arrive within two weeks from your request date. After completing our style profile and requesting a box, one of our expert stylists will be in touch to ask a few more details – be sure to respond as promptly as possible to ensure your box ships on time. We will do our best to alert you should we experience an influx of orders that could affect your box being shipped on time. Let us know if you need your box by a certain date, and we are usually able to accommodate!

RETURNS & EXCHANGES

What is your return policy for box orders?
Kept something from your box that you changed your mind about later? It happens to the best of us. After you have been charged for your kept items, you have 30 days to return items for merchandise credit. Contact us at returns@frontdoorfashion.com to receive a Return Authorization number to reference with your return. Please remember to return all items unworn and with tags attached. We do not accept returned merchandise that has been worn, damaged, or altered. You’ll also be responsible for shipping costs to return the items back to us.

What is your return policy for Style Sessions?
Contact returns@frontdoorfashion.com for a Return Authorization (RA) number within five days of your Style Session, and we’ll issue you a full refund for any unworn item when received back. After that, RA numbers for merchandise credit are issued within 30 days of your purchase for unworn merchandise with tags still attached.

How does your exchange policy work?

For box orders, please make sure to fill out the exchange slip included in your package. We’ll do our best to find the item according to your specifications (say, a size change or a color swap). If it’s in stock, we’ll charge and ship your item. You will receive an emailed receipt with tracking information when the item is charged, and the shipping is on us!

Contact Us
2119 Farrington Street, Dallas, TX 75207
Email: knock@frontdoorfashion.com
Phone: 469.351.7144