The website located at www.frontdoorfashion.com (the “Site”) is a copyrighted work belonging to Front Door Fashion, LLC (“Company”, “us”, “our”, and “we”). Company provides both online and offline personal styling services (collectively, with all other services provided through the Site, the “Services”). Certain features of the Services or Site may be subject to additional guidelines, terms, or rules, which will be posted on the Service or Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into this Agreement.

THESE TERMS OF USE (“AGREEMENT”) SETS FORTH THE LEGALLY BINDING TERMS FOR YOUR USE OF THE SITE AND SERVICES. BY ACCESSING OR USING THE SITE OR SERVICES, YOU ARE ACCEPTING THIS AGREEMENT (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT) AND YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THIS AGREEMENT (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT). YOU MAY NOT ACCESS OR USE THE SITE OR SERVICES OR ACCEPT THE AGREEMENT IF YOU ARE NOT AT LEAST 18 YEARS OLD. IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THIS AGREEMENT, DO NOT ACCESS AND/OR USE THE SITE OR SERVICES.

Accounts

Account Creation. In order to use certain features of the Site (e.g., to use the Services), you must register for an account with Company (“Company Account”) and provide certain information about yourself as prompted by the Site registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information. You may delete your Company Account at any time, for any reason, by following the instructions on the Site. Company may suspend or terminate your Company Account in accordance with Section 9.

Account Responsibilities. You are responsible for maintaining the confidentiality of your Company Account login information and are fully responsible for all activities that occur under your Company Account. You agree to immediately notify Company of any unauthorized use, or suspected unauthorized use of your Company Account or any other breach of security. Company cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

No Duplicate Accounts. Creating multiple accounts to evade restrictions, avoid balances, or circumvent policies is prohibited and may result in cancellation, suspension, refusal of service, and withholding/applying deposits as permitted under these Terms.

Payment Terms

Ordering Products. You may order the products and merchandise by following the directions on the Site. Excluding any User Content (a defined below), we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities of products and merchandise purchased by users and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). We do not guarantee that all products and merchandise described on our Site will be available. Any products or merchandise purchased on or ordered from our Site, including ordering any of our boxes with merchandise contained therein, will be shipped by a third party carrier. As a result, title and risk of loss for such merchandise will pass to you upon our delivery to the third party carrier. You are responsible for the price of any Products that are not returned in accordance with our policies.

Delivered and Non-Receipt Claims. If a shipment is marked delivered by the carrier but you claim non-receipt, you agree to cooperate with any investigation. Company may require supporting documentation, including an affidavit and/or police report, as a condition of further review. Company may refuse future service and may charge for merchandise not returned in accordance with these Terms.

These Terms & Conditions will govern any Order. We may refuse to ship to any address for any reason including because it is outside the geographic area that we serve or it is to an address that we determine may be associated with fraudulent activity. We may refuse service, cancel orders, refuse shipment, and/or block account creation for any reason, including addresses or account activity we determine may be associated with fraudulent activity, duplicate accounts, refund abuse, chargeback abuse, or policy evasion.

Data Check. When you send us a request for a Box, our payment processing provider or a third party service provider may attempt to verify your address and check for potential fraud.

Payment Terms. If you order any products or merchandise, you agree to pay in full the applicable costs and taxes in connection any such order. Company will automatically bill your credit card submitted in ordering the products or merchandise on the date such items are purchased. If you order a box containing merchandise, you will only be billed for the items that are not returned to us in the required return period and in the condition accepted for item returns. You hereby authorize Company to bill your credit card as described above. Fees are inclusive of all taxes, levies, or duties imposed by taxing authorities. Any amounts not paid when due shall bear interest at the rate of one and one half percent (1.5%) per month, or the maximum legal rate if less. If any fee cannot be charged to your credit card for any reason, Company may provide you, via email, notice of such non-payment and a link for you to update your payment information. If such non-payment is not remedied within seven (7) days after receiving such notice of non-payment, then Company may terminate your access to the Site and the Services, in addition to invoking all legal remedies available.

Deposit Terms Control. The Box Deposit terms below govern the $100 deposit collected when requesting a Box and control in the event of any conflict with other refund language.

Box Deposit. A $100 deposit is required to request a Box. The deposit is applied to amounts due for merchandise you keep. If the total amount due is less than the deposit, the unused portion will be refunded after (a) the return is received and processed and (b) any requested account verification is completed, subject to the provisions below.

Forfeiture / Withholding / Application. Company may withhold, deny refund of, and/or apply any deposit or credit to amounts owed if Company determines, in its sole discretion, that an order or account activity is associated with (i) unpaid balances, (ii) fraud, theft, refund abuse, or chargeback abuse, (iii) duplicate accounts or policy evasion, (iv) failure to complete requested identity or payment verification, or (v) violations of these Terms. Company may take these actions even if an order is canceled or declined prior to shipment.

Verification. We may require additional information to verify identity and/or ownership of a payment method before fulfilling an order. If verification is not provided within a reasonable time, we may cancel the order. Deposits will be refunded or withheld in accordance with the Deposit section above.

Application of Payments (Setoff). You authorize Company to apply any deposit, payment, or credit to any amounts owed to Company associated with your account or related identifiers, including shipping address, billing address, household, payment method, email, phone number, device identifiers, or other fraud signals, as permitted by law.

Sending Back Products During the Try-On Period. If you want to send back any of the Products in your Box order, simply place them in the package we provide and send them back to us using the provided return label. Any Products sent back must have the return label scanned no later than five (5) business days after you receive the package (the “Try-On Period”) and must be unworn and in the original condition with retail tags attached. You will retain title to the Products and risk of loss of the Products will remain with you until we receive the Products and we determine that the Products were returned unworn and in their original condition, at which point you will be deemed to have rejected the Products and title will return to us. We will assume that you have chosen to keep any Products in the Box that you do not return back to us by the end of the Try-On Period, and we will charge your Account for those Products any time after the end of the Try-On Period. Any exceptions permitting a return later than the end of the Try-On Period must be requested in a timely manner and may be granted at the sole discretion of Front Door Fashion.

Returns Condition. Items must be returned in the condition sent. All tags should be attached to merchandise and merchandise should be unworn. Items returned without tags, with damages or stains not reported at time of delivery, or returned in a non-sellable state are subject to be charged at full retail value. Should you receive items with any damages or without tags, you must report them to client support by email to knock@frontdoorfashion.com immediately.

Refund Policy. To receive a refund for purchased merchandise, contact Front Door Fashion by email (knock@frontdoorfashion.com) within 5 days or purchase or receipt of purchased merchandise to receive a Refund Request Form. The Returns Department will review the completed form and issue a Return Authorization (RA) number if the return meets the specified criteria:The form has been completed within 5 days of purchase or receipt of merchandise.
The merchandise is unworn. The merchandise has all retail tags attached.

Returned merchandise must be received to Front Door Fashion within 30 days of the RA number being issued. Front Door Fashion reserves the right to limit or decline refunds that do not meet our return criteria. Having an issued RA number does not guarantee a refund. Front Door Fashion may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior. Please note: prepaid shipping labels are only provided for box returns of merchandise that has not been purchased. Prepaid shipping labels are not provided for purchased merchandise. Customer is to assume shipping costs to return purchased merchandise.

Site

Subject to the terms of this Agreement, Company grants you a non-transferable, non-exclusive, license to use the Site and Services for your personal, noncommercial use. Certain Restrictions. The rights granted to you in this Agreement are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site or Services; (b) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site or Services; (c) you shall not access the Site or Services in order to build a similar or competitive service; and (d) except as expressly stated herein, no part of the Site or Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. Any future release, update, or other addition to functionality of the Site or Services shall be subject to the terms of this Agreement. All copyright and other proprietary notices on any Site or Services content must be retained on all copies thereof.
Company reserves the right, at any time, to modify, suspend, or discontinue the Site or Services or any part thereof with or without notice. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site or Services or any part thereof, except and if otherwise expressly set forth in Section 9.
No Support or Maintenance. You acknowledge and agree that Company will have no obligation to provide you with any support or maintenance in connection with the Site or Services.
Excluding your User Content (defined below), you acknowledge that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Site and Services are owned by Company or Company’s licensors. The provision of the Site and Services does not transfer to you or any third party any rights, title or interest in or to such intellectual property rights. Company and its suppliers reserve all rights not granted in this Agreement.
Do we use “cookies”? Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your